Privacy Policy for Roope App
Welcome to Roope App. Your privacy is important to us. This Privacy Policy explains how Roope App collects, uses, stores, and protects your information when you use our mobile application available on the Google Play Store.
By using the Roope App, you agree to the practices described in this Privacy Policy.
Compliance Notice
1. About Roope App
Roope App is a financial services platform that provides users access to financial information and services including:
- Insurance products
- Credit Cards
- Mutual Funds
- Financial calculators (EMI, SIP, etc.)
- Finance tracking tools
- Financial education and insights
Some services may require user registration and identity verification (KYC).
2. Information We Collect
We collect only the information necessary to provide financial services and improve user experience.
2.1 Personal Information
When users voluntarily register or submit forms, we may collect:
- Full name
- Email address
- Mobile number
- Residential address
2.2 KYC Information (Optional)
If users choose to register for certain services, we may collect Know Your Customer (KYC) information, including:
- PAN Card Number
- Aadhaar Number
- Address Details
- Image of PAN Card / Aadhaar Card
- Profile Photo / Avatar
This information is collected only with consent and when required for financial product onboarding or compliance.
2.3 Information We Do NOT Collect
- ❌ Installed apps information
- ❌ Contacts list
- ❌ Call logs or SMS
- ❌ Microphone recordings
- ❌ Device tracking for ads
3. How We Use Information
The collected information may be used for:
- Creating and managing user accounts.
- Completing KYC verification for financial services.
- Providing insurance, credit card, or mutual fund information requested by users.
- Responding to customer support queries.
- Improving app functionality and services.
- Compliance with legal and regulatory requirements.
5. Data Security
We implement reasonable security measures to protect user data, including secure servers, controlled access, and industry-standard protection practices. However, no digital platform can guarantee absolute security.
6. User Consent
By registering and submitting KYC documents, users provide explicit consent for Roope App to collect and process their identity information for financial service facilitation and regulatory compliance.
Users may withdraw consent by contacting us and requesting account deletion.
7. Data Retention
User information, including KYC documents, may be retained as long as the account remains active or as required for legal, regulatory, or compliance purposes. After the retention period, the data will be securely deleted.
8. Children's Privacy
Roope App is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.
9. User Rights
Users have the right to access their personal information, request correction of inaccurate data, request deletion, or withdraw consent. Requests can be submitted via email.
10. Changes to Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised "Last Updated" date.
11. Contact Us
Contact & Data Deletion
For support, complaints, or data deletion requests:
support@roopeapp.com
privacy@roopeapp.com
When submitting a deletion request, please include:
Name, Registered Mobile Number, Registered Email, and Description of Request. We aim to process requests within 7–15 working days.